OPAL NY
FAQ
Quick answers to common questions about shopping with Opal New York.
Checkout
Customer details are carried into checkout to reduce duplicate entry.
Support
Questions are handled through email, phone, and the contact form during business hours.
Policies
Shipping, returns, and store policies are published for easy review before purchase.
What is Opal New York?
Opal New York is a direct-to-consumer jewelry store focused on polished, wearable pieces for everyday styling and gifting.
Where do you ship?
We currently ship within the United States only.
How long does shipping take?
Processing takes 1-3 business days, then delivery typically takes 3-7 business days after processing.
Do you show shipping costs before checkout?
Yes. Shipping rates are shown at checkout before payment is completed.
How do I start a return?
Email support@opalny.com within 30 days of delivery with your order number and reason for the request.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
How do I contact support?
Email support@opalny.com, call (203) 402-8667, or use the contact page.
Are prices in USD?
Yes. Prices are listed in USD.
How do I care for my jewelry?
Store pieces separately, avoid moisture and fragrance, and wipe gently with a soft cloth.
Do you have a business address?
Yes. 140 Asch Loop Apt 17G, Bronx, NY 10467